When you call Home Sweet Home Care Inc., we’ll ask you a few questions to discern whether you need Companion or a Personal Care Assistant, and set up an Assessment appointment at a time and date that are convenient for you.
Assessment Appointment for Companion Care
At this appointment, we will work to understand your needs in detail and answer any questions you have. Our goal during that time will also be to assess which of our excellent employees are best suited to work for you in your home. We’ll also cover such items as what you want done, how often you need us to come, and any special needs you have. There is no charge for this appointment as long as you confirm a definite start date for services. If you do not have a definite start date, we charge $55 for the appointment which will be credited back to you on your first invoice once you begin services with us.
Assessment Appointment for Personal Care (PCA)
This appointment will be very much like the Companion Care assessment so that we find the right Personal Care Assistant (PCA) for you. However, this appointment requires the involvement of a Registered Nurse (RN) and the fee to cover the RN’s assessment is required and not refundable.
That’s right, there is no contract with us. Our services are provided on an as needed basis. You are free to increase or decrease how much of our services you utilize at any time. You are never under any obligation to use a specific number of hours or to continue our services should you no longer need us for any reason. Your schedule is your schedule and you tell us what it is. We have clients we serve 24/7, and we have clients we only see once a week. We even have a few clients that we see each morning and night to assist them in getting ready for the day and prepared for sleep. We also provide Recuperative Care for clients who require it.
We only have two rules. For non-live-in care, our only requirement is that you provide us with 72-hours notice of any schedule change that is already on the books unless an emergency has required an immediate change. There is an agreement you will need to sign stating that you understand policies, like the 72-hour notice, but no contract for a specified number of hours or length of time that you use our services. For Live-in Care we require a 14 day notice to withdraw from our services. It provides a reasonable window for cancellation of services and allows us to re-position our employees without causing them to experience an immediate and drastic change in the hours they work.
First Day of Service
On your first day of service, our employee will arrive at your location, dressed in her uniform and wearing her company badge. She’ll also bring your Care Plan book with her and go over the plan with you to ensure everything is as you want it. At first it may seem a bit awkward to you to have a stranger in your home, but it won’t be long before our employee will make you feel at ease. She will take care of all the tasks that you have said you wanted. This plan may be changed by you at any time.
Our Companion Caregivers and PCAs are trained, tested, experienced and required to participate in continuous education. They are also required to operate by specific policies and procedures designed to deliver the highest level of care and safety. Many of these are included in your Care Plan book so you can refer to them if needed. We also carry out Supervisory Visits to ensure that you are content with the service our employee is providing to you and they are delivering the quality of care that we insist on providing to our clients. In addition, you may call the office at any time if you have any concerns or issues with one of our employees or the service that employee is delivering. With Home Sweet Home Care Inc. you are guaranteed and provided the support of our entire team. You are never alone.
Aide and Assistance
A Personal Care Assistant (PCA) can also do all of the above, plus they are trained and licensed to provide actual bathing, feeding, dressing, mobility, and other highly personal tasks that may be difficult or impossible for some people to complete on their own.
This page was last updated on December 29th, 2015.